Frequently Asked Questions

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Is it safe? Are there any risks to me, or my baby?

Over the past 25 years, extensive studies have found that ultrasound has not been shown to cause any harm to mother or baby. Routine ultrasound scanning of all pregnancies is now normal throughout the United States. 3D/4D scanning is exactly the same type and intensity of ultrasound that is used as with conventional 2D scanning. There has been no conclusive evidence for harmful effects of 3D ultrasounds on a developing fetus, as well as the expectant mother.

Do I need an appointment?

Yes, we encourage you to make an appointment. This will ensure your reservation for our services. We do however welcome walk-ins. You may be at risk of waiting but we will try to accommodate you as soon as possible.

How long does the 3D/4D ultrasound take?

Depending on the package you choose, the 3D/4D ultrasound session will last between 10 and 20 minutes. However, it may take a few minutes longer if the baby is uncooperative or we are processing or printing your photos from the session.

How far along should I be before I have a 3D/4D ultrasound?

We advise you to have your 3D/4D ultrasound after 16 weeks that is the best time to see the entire body. If you plan on having only one 3D/4D ultrasound examination, we would recommend having the examination performed between the 24th and 34th week of the pregnancy. However, excellent images of your baby can be obtained anytime after about 22 weeks of pregnancy. Many mothers obtain more than one 3D/4D ultrasound and have images to enjoy from their second and third trimesters.

Will I always get a beautiful picture of my baby?

Usually, but not always. Sometimes if the baby is persistently looking face down, i.e. towards your spine it may be difficult to see the baby’s face. We make no promises that the images will be similar to those you might have seen elsewhere, or that we can always meet everyone’s expectations. Every baby scans differently, depending on its gestational age, position, amount of fluid, and mother’s condition. We promise to make every effort to obtain the best possible images of whatever parts of the baby can be seen.

What if my baby was very uncooperative?

If your baby is uncooperative, A New Image Baby will repeat your session at no cost for the HD JOY and HD Premium Package. You need to book your appointment on the same day of your session or call us to book the appt. We do not accept online appointments for repeats. If you do not show up for your appointment you will lose your complimentary ultrasound. You will have to rebook a new session. We recommend booking no later than one or two weeks from your original appointment.

Can I bring my family and friends?

Yes. In fact, we encourage our clients to invite family and friends to attend the elective 3D/4D ultrasound session. This is a joyous and wonderful experience, one that can be shared with your family and loved ones. We can comfortably accommodate up to 4 guests and only 1 person for medical ultrasounds.

Are you able to tell the sex of the baby?

Yes, in most cases we can provide an indication of the sex of the baby. We can’t however guarantee that the baby will cooperate during your session. Certain factors such as body tissue content, developmental stage, and fetal position all affect the ability to determine sex.

Is the 3D/4D ultrasound covered by Insurance?

At this point, insurance does not cover the costs of 3D/4D ultrasounds. Since this is an elective procedure and is not intended to be a replacement for your doctor ordered an ultrasound, you will need to pay the cost of this ultrasound as an out-of-pocket expense. We accept cash, Visa, Master Card, American Express, Discover Card, and debit cards.

What can improve the images of my 2D 3D/4D ultrasound?

Please be advised that in order to get good images, we recommend our customers to drink adequate amounts of water (32 ounces/day) one to two weeks prior to their appointment. This is in order to ensure there is an adequate amount of amniotic fluid around the fetus and that the fluid is clear. Drinking large amounts of water immediately before the 3D ultrasound appointment does not help to have clearer 3D ultrasound images.

What is your cancellation policy?

1- Please read carefully our Terms and Conditions:

2- Booking Fees are non-refundable!!

3- Cancellations must be made 24 hours prior to your appointment.

4- Refunds are only given if you cancel 24 hours prior to your appointment. You will be refunded the total amount (service price) minus booking fees(2.5%).

5- There is a $30 non refundable charge if no call, no show for your appointment.

6- In case of emergency, we require proof of reason for no show for a full refund of service minus booking fee(2.5%).

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